Check our (Covid-19) safety guidelines

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Our Commitment

Travelling is one of the most rewarding experiences in life, but we understand that with the actual situation, it can be quite stressful. That is why at Uncover Colombia, we are committed to offer you a great adventure in Colombia with all the required biosecurity protocols to make sure you can have a memorable experience with the peace of mind you deserve.

The safety and wellbeing of our clients, employees, business partners and the communities we work with, are our top priorities. Therefore, we have carefully performed a risk assessment to detect all critical safety aspects involved during any trip to Colombia. That has helped us to define the relevant preventions actions and procedures required during each stage of the trip. 

We are also pleased to say that we have received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have adopted health and hygiene global standardised protocols – so you can experience ‘Safe Travels’

Below we will explain our safety guidelines, or if you prefer, you can also download them as a pdf document. And as always if you have any question please do not hesitate to contact us. We are here to answer all your interrogations and help you prepare the trip of your dreams stress free.  

►  “ Download safety guidelines ”

We are

Commited

To make sure you can have a memorable experience in Colombia with the peace of mind you deserve!

Full support
From our tour guides,
drivers and admin staff
 

Private Transport
Clean & comfortable
vehicles for a safe journey

 

Unique Experiences
And places to visit with
health & safety procedures in place

Clean and Relaxing Stay
Stay at hotels with all
the new hygiene and
safety protocols in place only

Great Local Cuisine
To enjoy at restaurants with
high cleaning and hygiene standards

Safe Travels
Health and hygiene global
standardised protocols in place

 

 

Key Safety Aspects
General Guidelines

Before your trip:

To ensure your safety and peace of mind during your holiday in Colombia, we have implemented the following procedures before the departure date:

  • We will keep you updated on the situation in Colombia and any changes on the local policies that may affect your trip. 
  • You will receive all the detailed information about the itinerary and safety protocols on each stage of the trip, so you are fully informed of what to expect.
  • You will also receive all the contact numbers for 24 / 7 support during your trip.
  • We will include only hotels, restaurants and places that are compliant with the international and local safety regulations
  • A few days before your departure date, we will ask you to complete a short survey regarding your health condition
  • If you get sick or the situation in Colombia or your home country change and the trip must be cancelled, we have created flexible booking conditions and cancellation policy, please click here for more details
  • The health conditions of your tour guides and drivers will be monitored before your arrival and during the tour  

Upon arrival in Colombia:

Upon arrival at the airport you will follow the safety procedures defined by the airport. We will provide you with the relevant details before your trip. In addition:

  • Our tour guides will be waiting for you at the arrival gate to welcome you and provide you with a personal kit including face mask and hand sanitiser.
  • Our tour guides and driver will be wearing face masks and maintaining social distancing.
  • For your transfer to the hotel, we will use a vehicle that has been properly cleaned and sanitised before picking you up.
  • In the vehicle, you will find hand sanitizer and surface disinfectant.
  • Upon arrival at your hotel, you will follow all the safety protocols stablished by the hotel. We will provide you with the hotel information before your trip.

During your trip:

We want you to relax and enjoy your trip, so we have implemented the following protocols:

  • Tour guides and drivers will be wearing face masks and maintaining social distancing.
  • During the daily activities, where possible we will book in advance the entrances to museums, natural parks, or any other places to avoid long queues and busy times. 
  • We will avoid crowed places
  • All the ground transport vehicles will be properly cleaned and sanitised before picking you up. You will always find hand sanitizer and surface disinfectant.
  • Where possible we will make sure you have frequent access to facilities to wash your hands
  • As our tours are private, you will only have contact with our tour guides and drivers during the day tours and transfers.
  • For the domestic flights, we will arrive at least 1.5 or 2 hours before your departure to allow you enough time to pass security and the additional safety controls implemented by the airports and airlines.
  • We will be monitoring your health condition and the one of our tour guides and drivers to make everyone is healthy. If at any point during the tour your feel unwell please let us know, so we can provide the relevant support.

After your trip:

  • Few days after you are back home, we will contact you to check your health condition and get your feedback about the trip

 

What you need to do

Before your trip:

  • Check all the information regarding your tour and protocols we send you before the trip and let us know any question you may have
  • Get a travel insurance with covid-19 coverage
  • Keep up to date on any changes on the travel restrictions from your home country that can affect your trip and let us know as soon as possible
  • We will provide face masks and hand sanitiser but we recommend to travel with your personal protection for the parts of the trip you are travelling on your own.
  • Complete the health conditions survey a couple of days before your departure date

During your trip:

  • Wear face masks at all times and maintain social distance with the tour guides, drivers and any other person outside your travel companions
  • Wash your hands regularly and use hand sanitiser. We will make sure than during the tour activities we can stop frequently at facilities where you can wash your hands
  • Follow the relevant protocols defined by museums, natural parks or any other places of interest visited
  • If you feel unwell during the tour please let us know immediately

After your trip:

  • If during the next 15 days after the trip you feel unwell and got a positive COVID-19 test please let us know immediately

Privacy Policy:

  • All the information you provide to us will be managed according to our privacy policy

 

 

THANK YOU

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